Average Handle Time Coaching Construction Customer effort 
Fonolo
SEPTEMBER 21, 2023
TIP: Common KPIs for contact center agents can include average handle time (AHT), first call resolution (FCR), and customer satisfaction score (CSat). Establish Your KPI Tracking Methods If you don’t already have a system to track agent performance, it’s time to upgrade.
Tethr
AUGUST 22, 2020
Filtering your customer conversation analytics reports and dashboards by context frees you from the time-suck of needing to build handfuls of unique reports customized to each manager and team’s needs. Give each team answers to your customers’ most pressing questions and pain points with your business with low-to-no effort.
Expert insights. Personalized for you.
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