VocalCom

MAY 15, 2017

Customers seek meaningful yet quick responses, while companies need to deliver quality experiences while avoiding long and costly service interactions. Here are seven essential tips that enable brands to reduce AHT without compromising quality customer service. Give them tools for success. Optimize IVR menus.

Average Handle Time 48

Average Handle Time Interactive Voice Response CRM Contact center software 48

Serenova

MAY 29, 2020

We’ve seen that the organizations that are not only surviving, but beginning to gain the momentum necessary to thrive long-term, have consistently prioritized nine contact center best practices that withstand the test of time—and a global pandemic. Contact Center Best Practices for 2020. Every time. The Cloud.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Serenova

MAY 29, 2020

We’ve seen that the organizations that are not only surviving, but beginning to gain the momentum necessary to thrive long-term, have consistently prioritized nine contact center best practices that withstand the test of time—and a global pandemic. Contact Center Best Practices for 2020. Every time.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. The ultimate objectives are crystal clear: Boost Customer Satisfaction : Happy customers are loyal customers.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

VocalCom

JULY 3, 2017

Call center agents are at the core of every brand’s customer experience. As they are given the important tasks of communicating with customers and finding solutions while using numerous technologies, it’s essential that they receive the proper training to deliver the best service possible. Offer peer training and gamification.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

Fonolo

NOVEMBER 13, 2019

Historical data, like the workload for each channel type (both volumes and average handle times), as well as event profiles, can be used to understand how and where the workload will come from. How can call centers improve customer interactions during the most important weekend of the year? What’s Inside: .

Call Center 62

Call Center Management Average Handle Time Contact Center 62

VocalCom

MAY 29, 2017

Your brand may already rely on standard metrics such as customer satisfaction scores, however, a comprehensive look at your omnichannel practices and customers’ behavior can provide much deeper insights into their feelings. Here are five essential tips for measuring customer satisfaction globally.

Abandon rate 48

Abandon rate Contact center software Average Handle Time Contact Center 48