Outsource Consultants

AUGUST 3, 2020

Now is also a good time to review your current customer experience, to identify self-service automation that can reduce the agent burden and lower your total call center costs. Lower Your Average Handle Time to Increase Customer Revenue. Contact Outsource Consultants for a free, no-risk consultation to find out.

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Nobody escaped the long lines and endless waiting times. But this doesn’t mean you’ll get a robot on the other end of the phone; AI will instead free up humans to better handle more complex cases, cases that require empathy and time. Storyline: Gamification.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

Technology 122

Technology Customer Service Gamification Contact Center 122

Balto

SEPTEMBER 12, 2023

Instead of being put on hold or having to call your contact center during business hours, customers can now chat with AI chatbots that are available around the clock to resolve common queries and issues. On top of that, you can use Balto’s gamification features to keep your agents engaged and motivated.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52