Average Handle Time CCNG Contact Center Employee engagement 
CCNG
JANUARY 13, 2021
At the recent CCNG Fireside Live Chat held in December I had the opportunity to provide my reflection on 2020 and what I predict will happen in 2021 alongside two other industry colleagues, Poly and Avtex. Employee Engagement and Development As leaders, we were faced with several challenges this year.
CCNG
MARCH 30, 2022
This can also impact employee engagement and retention. Here’s how it works Each time the supervisor completed a pre-determined management task, the manager would click a button, and a green light would appear on the software platform. It was a dismal failure. If they saw red dots, that meant the work wasn’t completed.
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