Average Handle Time Caller satisfaction Examples Interactive Voice Response 
NobelBiz
FEBRUARY 7, 2022
An IVR, or Interactive Voice Response, is a system that interacts with inbound and outbound calls for a business by using voice prompts or text-to-speech with various pre-recorded alternatives. The caller can select the best option for him by using the telephone keypad or by speaking.
Calltools
JUNE 9, 2021
For example, your call center may excel in areas that are a weak area for your competitor. Similar to time in a queue is the answer speed. This metric measures the time spent in a queue and combines it with the length of time the phone rings. After Call Work Time. Average handle time.
Expert insights. Personalized for you.
52 
Let's personalize your content