Enghouse Interactive

SEPTEMBER 30, 2021

Put simply, whatever systems and technology you have in place, your agents are on the frontline, and their performance is what makes the difference between service that is merely adequate and an experience that drives positive feedback and long-term loyalty. This recognizes their strengths and increases everyone’s motivation.

Customer Service 53

Customer Service Brand ambassadors Average Handle Time Morale 53

Eptica

SEPTEMBER 18, 2019

Put simply, whatever systems and technology you have in place, your agents are on the frontline , and their performance is what makes the difference between service that is merely adequate and an experience that drives positive feedback and long-term loyalty. Why customer service is key to building brand trust.

Customer Service 66

Customer Service Brand ambassadors Contact Center Average Handle Time 66

Natalie Petouhof

SEPTEMBER 12, 2018

What’s important to remember is customer service agents dedicate their daily professional career to helping people solve these problems. As a company’s brand ambassadors, they are the guardians of a business’s customer relationships.

Brand ambassadors 49

Brand ambassadors Average Handle Time Contact Center Morale 49