Why You Need to Measure Customer Experience in Your Contact Center
Playvox
JANUARY 24, 2022
Industry researchers and analysts refer to these interactions as moments of truth , due to their ability to make or break the customer relationship. For example: According to Forbes , 73% of consumers say a good experience is key in influencing their brand loyalty. 86% of buyers will pay more for a great customer experience.
88 
Let's personalize your content