Playvox
JANUARY 24, 2022
Customers that have positive experiences during moments of truth are typically transformed into loyal brand ambassadors who are not only open to purchasing more products and services from you, but will recommend your business to friends. Related Article: How Quality Management Can Help Improve Your Customer Experience.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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