Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. This is so important that organizations like Oracle developed a Chief Customer Officer (CCO) to ensure a consistently amazing customer experience across all touch points.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Vistio

JANUARY 13, 2022

Things like average handle time and, and volume per hour, those things, they can tell a story, but I mean, it almost feels like what we try to do as contact center professionals with those metrics is just make our agents handle calls faster. I think we all know what those survey response rates are like now.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

Things like average handle time and, and volume per hour, those things, they can tell a story, but I mean, it almost feels like what we try to do as contact center professionals with those metrics is just make our agents handle calls faster. I think we all know what those survey response rates are like now.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52