Average Handle Time Blog Chatbots Strategic Value 
NICE inContact
SEPTEMBER 11, 2018
NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Decreased average handle time by 10 percent.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Chatbots are gaining popularity due to recent trends in mobile messaging. Mobile customer care will see a huge rise in the coming years, especially in the e-commerce business.
Expert insights. Personalized for you.
48 
Let's personalize your content