Remove Average Handle Time Remove Bilingual agents Remove Customer Care Remove Customer Service
article thumbnail

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

But what mix of live agents versus AI is best for your business? The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction.