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TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

TechSee

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. TechSee’s Computer Vision AI and AR can improve issues facing customer contact centers around first-call resolution, average handling times, and truck roll avoidance.

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2021: Emerging AI trends in the telecom industry

TechSee

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Another Vodafone chatbot — TOBi – has already launched in 11 markets and handles a range of customer service-type questions.

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Scheduling Software for Call Centers: Buying Tips & Best Practices

Callminer

. “Take the time to read user reviews as they can give you great insight into how the software functions. Reviews can also provide information on other essential aspects such as customer support, technical support, or third-party integrations. Most scheduling solutions offer a trial.