Average Handle Time Best practices Call center experience Customer effort 
TeleDirect
MAY 12, 2023
Some typical customer satisfaction KPIs for an outbound call center include: Average Handle Time This measures, on average, how long your customers are on the line with your agents. Customer Effort Score (CES) Are your customers satisfied?
OctopusTech
MARCH 1, 2023
When structured to achieve clear objectives, inbound call centers can also be revenue-generating. Today’s inbound call centers often provide customer service not only through telephone calls but also via email, chat, and more. Best Practices For Effective Inbound Calls Strategy 1.
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