VocalCom

JULY 3, 2017

For example, if customers feel that their conversations with agents are taking too long or that they are being re-routed too often, it may be necessary to explore issues such as average handling time and making sure that agents are matched to the most appropriate channels or departments. Offer peer training and gamification.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

Eptica

SEPTEMBER 18, 2019

For example, if you simply base winning on the number of completed calls or emails, or Average Handling Time (AHT), agents could be tempted to cherry-pick easier/faster queries above more complex ones. Why customer service is key to building brand trust. telephone) over another. Share this page on: Tweet.

Customer Service 66

Customer Service Brand ambassadors Contact Center Average Handle Time 66

REVE Chat Blog

JUNE 17, 2020

If you are thinking of how to improve online customer service, below are the key tips & best practices that will help you to enhance customer support and gain customer satisfaction and loyalty. Let us dive into the top 10 ways for you to deliver the best online customer service.

Customer Service 78

Customer Service Self service Average Handle Time Brand ambassadors 78