10+ Must Have Customer Service Skills to Look for in a Live Chat Agent
Comm100
NOVEMBER 8, 2017
A good benchmark to aim for is 50 or more words per minute. Manages Time Wisely. One of the most commonly evaluated metrics is an agent’s average handle time (AHT). That doesn’t necessarily mean rushing to complete a chat; it means knowing where to spend your time and how to spend it wisely.
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