Average Handle Time Banking Personalization Schedule adherence 
Fonolo
DECEMBER 9, 2021
Sure, if you’re hiring correctly, your contact center will be filled to the brim with the right personalities and work ethics for success—but being surrounded by the best call center agents means effective training, constant support, and strategic goal setting. Average handle time (AHT). Average hold time.
Contact Center Geek
MARCH 22, 2019
She is lauded for having the lowest Average Handle Time, highest Call Quality scores, and highest Schedule Adherence. At the time, I was running a customer service and sales call center for a large national bank. She graduates from training and is soon getting recognition for being a top performer.
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