Remove Average Handle Time Remove B2C Remove Call Center Remove Transportation
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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. Why should the customer have to call you back?

article thumbnail

Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. Why should the customer have to call you back?