Remove Automotive Remove First call resolution Remove Interactive Voice Response Remove Scripts
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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

RELATED ARTICLE CRM Key Features For Customer Service Interactive Voice Response (IVR) An advanced Interactive Voice Response system allows customers to navigate through options using their voice or keypad inputs, efficiently directing them to the appropriate service or information, thereby enhancing self-service capabilities.

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Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

When you observe calls, write down notes about each agent’s attitude and adherence to your company’s call scripts. When you meet with an employee to discuss performance issues, pay attention to the tone of your voice. . Yet some advisors will hold the line instead of hanging up. In February, every U.S.