Automotive Customer centricity Surveys virtual call center 
Fenero
SEPTEMBER 15, 2018
This not only destroys the agent's soul but also customer satisfaction. Organizations should start emphasizing more on metrics like Contact Quality, Customer Satisfaction, etc. that are customer-centric and employee focused. Administer Formal Agent Engagement Surveys. Maintain a Culture of Agent Ownership.
Fenero
JANUARY 20, 2019
This not only destroys the agent’s soul but also customer satisfaction. Organizations should start emphasizing more on metrics like Contact Quality, Customer Satisfaction, etc. that are customer-centric and employee focused. Administer Formal Agent Engagement Surveys. Maintain a Culture of Agent Ownership.
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