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10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

Fenero

SEPTEMBER 15, 2018

Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. Training and coaching agents won't do much if the CRM, desktop tools, and workflows are disparate and uncoordinated.

Call Center 13
Call Center Morale virtual call center Metrics 13
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10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

Fenero

JANUARY 20, 2019

Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. Training and coaching agents won’t do much if the CRM, desktop tools, and workflows are disparate and uncoordinated. Article Provided by SCC Services Group.

Call Center 8
Call Center Morale Automotive Metrics 8
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