Global Response
FEBRUARY 13, 2022
If so, it might be time to outsource customer service to a dedicated call center. Hiring an outsourced call center can be a major lifesaver—or a major headache, if done poorly. Do we want to have an in-house or outsourced call center?
Global Response
FEBRUARY 13, 2022
Omnichannel contact centers provide tools to manage customer communications across any channel through one centralized platform, streamlining customer service and providing exceptional support. Inhouse vs. outsourced call centers. The company itself must hire, train, manage and perform all call center activities.
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