NobelBiz
FEBRUARY 13, 2024
Call Whispering Call whispering allows supervisors to coach agents during live calls by providing them with information or advice without the customer hearing, improving the quality of service in real-time. All enabled by NobelBiz leading contact center technology.
Fenero
SEPTEMBER 15, 2018
Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. Training and coaching agents won't do much if the CRM, desktop tools, and workflows are disparate and uncoordinated.
Fenero
JANUARY 20, 2019
Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. Training and coaching agents won’t do much if the CRM, desktop tools, and workflows are disparate and uncoordinated. Article Provided by SCC Services Group.
Expert insights. Personalized for you.
59 
Let's personalize your content