KPIs for call centers: 8 critical metrics to track
Global Response
MARCH 1, 2022
On the other hand, if your goal is to enhance the customer experience, you may want to look at metrics like CSAT, speed of answer and net promoter score. To decide which metrics are right for you, let’s look at a few examples. Example #1: Call center KPIs for a retail business. Average abandonment rate.
62 
Let's personalize your content