Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback
Callminer
JULY 23, 2019
Over the four years the program has been in place, all key program metrics have shown progressive, benchmark-exceeding improvement. Check out some data from our recent research: In our Q3 2018 Consumer Benchmark Study, we found that 40% of full time U.S. I mean, really listen and act on what they say. Make sure to listen to calls.
140 
Let's personalize your content