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What is a contact center?

Global Response

A contact center supports your immediate team, while also providing the warm human touch necessary to best care for all of your clients, state-of-the-art technology and systems, and a smooth and safe experience for your customers. Banking & financial services. Automotive. Consumer services.

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What is a call center?

Global Response

Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities. However, a call center’s primary goal is to provide exceptional telephone support. Is your customer support team ready to handle it? May be either inbound or outbound , or both.