Global Response

FEBRUARY 13, 2022

If you’re looking for a call center for a financial corporation, for example, you’ll need to make sure you find a call center with a high level of professionalism, security and technology—things consumers expect from their banking solutions. Call centers handle a lot of customer data.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Fenero

SEPTEMBER 15, 2018

Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. Training and coaching agents won't do much if the CRM, desktop tools, and workflows are disparate and uncoordinated.

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. Training and coaching agents won’t do much if the CRM, desktop tools, and workflows are disparate and uncoordinated. Article Provided by SCC Services Group.

Call Center 8

Call Center Morale Automotive Metrics 8