10 Ways to Reduce Call Center Attrition and Improve Agent Engagement
Fenero
SEPTEMBER 15, 2018
Craving and holding on to straight productivity metrics is probably the easiest way to malign employee morale and retention. Agents are forced to toggle an average of five screens to handle a single customer interaction, and waste more than 25% of their time searching for relevant data across these systems.
Let's personalize your content