Remove Automatic Callback Remove Sales Remove Scripts Remove voip
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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Voice over Internet Protocol (VoIP). Call center script. Call center dialer. Business process outsourcing. Lead enrichment.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. Click-to-Dial (aka Preview Dialing ) Best for campaigns requiring thoughtful calling processes or complex sales, agents can review client information before manually initiating a call.