NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Babelforce

NOVEMBER 30, 2022

We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Make sure to bookmark this page for the next time someone asks you to define a predictive dialer! Metrics and measurables. Active waiting calls metric.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

NobelBiz

AUGUST 2, 2022

To achieve this, you need to implement customer engagement strategies. At the same time, the most effective customer engagement strategies are available in the communication technology space. IVR – Interactive Voice Response Businesses should invest in good Interactive Voice Response (IVR ) to reduce wait times.

Abandon rate 52

Abandon rate Call Center Interactive Voice Response Technology 52

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. As a result, the file shared with the client with the incoming call number will appear immediately in the agent’s CRM display, ensuring customized and high-quality customer service while also avoiding waiting time.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52