NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep.

Best practices 98

Best practices Call Center Gamification Contact center software 98

aircall

NOVEMBER 4, 2016

The burden of this cycle of purchasing, maintaining, and replacing hardware is lightened somewhat by adopting CTI for your call center. Your agents’ only tool is their desktop computer, and even that isn’t written in stone. This is immensely helpful to call center agents and managers alike. Look for integration support.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

The burden of this cycle of purchasing, maintaining, and replacing hardware is lightened somewhat by adopting CTI for your call center. Your agents’ only tool is their desktop computer, and even that isn’t written in stone. This is immensely helpful to call center agents and managers alike. Look for integration support.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54