Contact Center Terminology 2019 That You Need To Know
Dialer 360
JANUARY 18, 2019
In huge volume, for sale, customer service, marketing, telemarketing, and technical support. Automatic Callback: When a caller gets a engage tone, features in the telephone system instructs the system. Automatic Call Distributor (ACD): This is a system which routes incoming calls to the sufficient call center reps.
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