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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

The filtering criteria can include agent language, type of issue, geographic location of the call, etc. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Be present during the change. Speaking of which! Try Aircall for free.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

The filtering criteria can include agent language, type of issue, geographic location of the call, etc. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Be present during the change. Speaking of which! Try Aircall for free.