NobelBiz

MARCH 9, 2021

They are designed to automate different operational tasks, help support clients with various problems and issues, and ensure that agents are always on the right track to deliver an efficient and friendly customer experience. A contact center software is more than just an operating system. Why is integration so important?

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

NobelBiz

FEBRUARY 17, 2023

Today, it is critical to provide an experience that is suited to your clients’ expectations. Even if you sell the most inventive and one-of-a-kind product on the market, the smallest mistake during the customer experience can have major effects. What are the mistakes you should avoid in your call center?

Customer Service 52

Customer Service Automatic Callback Call Center Average Handle Time 52

NobelBiz

FEBRUARY 21, 2023

When making purchases, customers have varying preferences across various communication channels. Choose a more efficient means of communicating with and informing your customers using a cloud contact center solution – CCaaS. An outbound call center can increase sales using a Web Call Back feature.

Call Center 52

Call Center Technology Interactive Voice Response Automatic Callback 52

NobelBiz

AUGUST 2, 2022

These abandonments can result in lost business opportunities in pre-sales or a poor customer experience in post-sales support. The basic formula for calculating the call abandonment rate is as follows: (Total calls – calls picked up) / (Total calls) x 100 How does call abandonment rate affect customer experience?

Abandon rate 52

Abandon rate Call Center Interactive Voice Response Technology 52