Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Not factoring in voice quality: Get the tech team involved from the start. Ensure your network is built to spec for VoIP and CCaaS solutions. Train Your Agents Well A.
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