JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available. 5 Get VoIP 4.5/5

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

JustCall

APRIL 5, 2023

User Interface Comparison The user interface of your preferred VoIP or Cloud Contact Center service provider must be a blend of function and aesthetics. If anything, the UI design of JustCall is well-calibrated with strategic focal points, intuitive design elements, and interactive components that make the user experience delightful.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

NobelBiz

MAY 9, 2023

Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Not factoring in voice quality: Get the tech team involved from the start. Ensure your network is built to spec for VoIP and CCaaS solutions.

Best practices 98

Best practices Call Center Gamification Contact center software 98