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Skill-Based Routing: Best Practices to Drive Call Center Success

aircall

APRIL 21, 2021

Nothing frustrates customers more than being passed around from one sales or support agent to the next having to repeat their concern over and over again. There are a variety of ways to set up a phone system to route customer calls. The main thing is that a call only gets assigned to one queue. . What Is Skill-Based Routing?

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Best practices Call Center Interactive Voice Response Automatic Callback 62
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Call Center Dialer Software: Optimization Best Practices

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic.

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Best practices Call Center Gamification Contact center software 98
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