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7 Types of Nudges to Provide Better Customer Experience

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Authoring one that helps nudge the customer in the right direction can be the difference between increasing customer frustration and removing it entirely. About the author. Craig Stoss. In his spare time Craig leads a local Support Thought Leadership group. These things are no less useful in the B2B or B2C world.

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Agents Attack! How Support Teams Use Ticket Attack Plans to Improve CX

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About the author. Craig Stoss. Craig has spent time in more than 30 countries working with support, development, and professional services teams building insight into Customer Experience and engagement. In his spare time Craig leads a local Support Thought Leadership group. How did you like this blog?