PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center
pindrop
APRIL 30, 2020
The global pandemic hit this critical function, and many were left scrambling to keep their operations running, customer service levels up, and their customer data safe. Agents and analysts faced productivity issues as environmental changes and technology constraints took their toll. INSIGHT 3: FRAUDSTERS SMELL THE OPPORTUNITY.
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