Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes
Cisco - Contact Center
SEPTEMBER 3, 2020
For example, agents’ calls are unable to be recorded, supervisors cannot monitor agents’ calls in progress, and VoIP cannot be used in India due to the country’s telecommunications regulations. However, we needed a different approach that does not have some of the challenges that UMA brings.
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