At home agents First call resolution Healthcare Scripts 
Callminer
JULY 23, 2019
Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. Make sure to listen to calls.
Callminer
OCTOBER 22, 2019
Often with call centers overseas, English is a second language to representatives and communication barriers can arise. Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. Virtual, or utilizing “at-home” agents.
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