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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. Virtual, or utilizing β€œat-home” agents. Are the agents friendly and compassionate? If you are U.S. based, consider hiring a center located in the U.S.

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Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky.