At home agents, First call resolution, Healthcare and Personalization

25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

OCTOBER 22, 2019

There are many reasons why it may be wise to consider a call center vendor that works within the cloud. Installation over the cloud is much faster and cheaper than in-person installation. With today’s technology, call center vendors offer their services both on-premises and cloud-based. Virtual, or utilizing “at-home” agents.

Best practices

Best practices Call Center outsourcing Contact Center

Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. Make sure to listen to calls.

Best practices

Best practices Feedback Call Center Coaching

Customer Contact Central

25 Tips & Best Practices for Identifying the Best Call Center Services

Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Webinars

Stay Connected