At home agents, contact center solutions and Customer Care

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At home agents

contact center solutions

Customer Care

Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

VocalCom

APRIL 14, 2020

Altogether, SABESP agents manage more than 800,000 interactions via phone and 7,000 interactions via other channels. Vocalcom has also been supporting SABESP to enable online chat for our face-to-face agents, giving our customers more options to keep in touch with SABESP.

contact center solutions

contact center solutions Contact Center At home agents CRM

Back to School: Will Your Customer Experience Make the Grade?

Serenova

AUGUST 23, 2019

Modern contact centers now also have an increasingly powerful arsenal of technology to help deliver digitally transformed customer care in any season. With cloud-based contact center solutions, businesses pay only for the licenses they need, when they need them.

Customer Experience

Customer Experience contact center solutions Contact Center At home agents

Customer Contact Central

Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

Back to School: Will Your Customer Experience Make the Grade?

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