At home agents Coaching Management virtual call center 
Serenova
OCTOBER 7, 2020
According to CIO.com , many have “[struggled] to replicate their CX working environment, including the proper hardware and software necessary to provide call support” in a WFH context. Don’t micro-manage agents. Macro-manage the customer experience. The Future of the Contact Center.
Insite Managed Solutions
MAY 23, 2013
Customer Feedback: When it comes to improving customer interaction, a whopping 38% of call center managers say that measuring results are one of their biggest challenges. Call centers are notorious for implementing many different technologies, which can make reporting difficult, convoluted and time consuming.
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