At home agents, Coaching, Customer Care and Quality management

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At home agents

Coaching

Customer Care

Quality management

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report

DMG Consulting

DECEMBER 7, 2020

It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. Voice and screen recording capabilities allow managers to track their remote employees’ performance throughout the day.

Consulting

Consulting Consulting Contact Center Marketing

7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

OCTOBER 7, 2020

Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” Be sure to communicate that coaching is a tool to identify where they need help, give them the resources they need, and make them more successful.

Call Center

Call Center Contact Center virtual call center At home agents

Customer Contact Central

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report

7 Strategies for Embracing the Work From Home (WFH) Call Center

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