Babelforce

MARCH 9, 2022

It’s a win-win for everyone involved – companies providing cloud services are booming and businesses using their services are making enormous savings on operational costs. But despite this growing movement to the cloud some contact centers are still running on legacy on-premises software that stunts the customer experience.

Cloud contact 52

Cloud contact Contact Center Customer Experience Entertainment 52

Outsource Consultants

DECEMBER 14, 2020

In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model. We were regularly surveying our outsource call center partners about their operations, and just a few days after governments worldwide implemented restrictions, 80% of their collective agents had fully transitioned to remote work.

outsourcing 128

outsourcing Contact Center At home agents Call Center 128

DMG Consulting

APRIL 20, 2020

If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus pandemic has likely put them to rest. of contact center seats were in the cloud, according to DMG Consulting research. Work at Home vs. Work in Office. What Contact Center Managers Do Now.

Contact Center 62

Contact Center Government Cloud contact Quality management 62