At home agents, Call Center, Customer Care and First call resolution

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

At home agents

Call Center

Customer Care

First call resolution

25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

OCTOBER 22, 2019

For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. When it comes to choosing a call center service, that choice becomes even more difficult. In this case, routing calls to the right agents will be an important component.

Best practices

Best practices Call Center outsourcing Contact Center

Ten Dumb Things Smart Contact Center Executives Do

Taylor Reach Group

NOVEMBER 30, 2018

If properly executed and dependent on your company or industry, staffing remote agents or WAHA (work at home agents) can assist with optimizing your workforce in terms of performance and schedules while improving performance, adherence to forecasts and employee satisfaction.

Contact Center

Contact Center Average Handle Time At home agents First call resolution

Customer Contact Central

25 Tips & Best Practices for Identifying the Best Call Center Services

Ten Dumb Things Smart Contact Center Executives Do

Stay Connected