At home agents Call Center Cloud contact Government 
Babelforce
MARCH 9, 2022
Let’s explore some important reasons why the cloud is a customer experience optimizer. In this post: What is a cloud contact center? How can the cloud improve customer experience? 3 Top companies that have moved to the cloud. What is a cloud contact center? Scale quickly and easily.
Outsource Consultants
DECEMBER 14, 2020
What surprised you the most about how the call center industry responded to uncertainty in 2020? In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model. At-home work is here to stay, at least in some form. These organizations, however, were the outliers.
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