Remove At home agents Remove call center workforce Remove Customer Service Remove Metrics
article thumbnail

Top 10 Technological Contact Center Trends

Insite Managed Solutions

A recent survey, sponsored by Avaya, shows that 80% of customer service organizations identify customer experience as one of their top two goals. Turning a Contact Center into a Profit Center. 2017 Key Metric Success. Destress After an Unpleasant Call. Call Center Quality. Related Posts.