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What is a Cloud-based Call Center Solution? (And How to Choose the Right One)

Babelforce

The streaming service stores its TV shows and movies on cloud servers and allows users to access them wherever they are in the world. What does it mean for a call center solution to be in the cloud? A cloud call center solution is call center software based in the cloud. Lower setup costs.

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The Top 3 Contact Center Talent Priorities in 2018

Talkdesk

As Artificial Intelligence and self service merge to allow customers to meet more of their customer service needs on their own, the types of inquiries that require agent assistance are typically more complex and/or urgent. Talent Priority #2: Expanding training programs.